Last updated: 5 September 2026
1. Who this policy applies to
This policy applies to Nestify design packs and Nestify Plus bought from Function Labs Limited. Your payment provider depends on where you bought: Stripe for a one-off web design pack, RevenueCat Billing for a web subscription, or Apple App Store / Google Play for an in-app purchase. This policy does not reduce any statutory consumer rights.
2. Before you buy
The checkout shows the total price, billing period, what is included and whether the purchase renews. A one-off design pack costs £1.99 and does not renew. Nestify Plus costs £6.99 per month or £49.99 per year and renews automatically until cancelled. Plus includes 10 complete design packs per subscription month. Shopping tools remain free.
3. Immediate digital supply and cooling-off rights
Before Nestify opens a paid checkout, you must expressly request immediate access and acknowledge that using a design pack may affect your cancellation right. For an unused one-off web design-pack credit, contact us within 14 days of purchase if you wish to cancel. Once you ask us to begin supplying digital content and the credit has been used to authorise generation, the statutory cancellation right may be lost to the extent the law permits. For a web subscription cancelled during a statutory cooling-off period, any refund may be adjusted for service already supplied at your express request. App-store cancellation and refund requests are also processed under the applicable store rules. None of this affects remedies for faulty, misdescribed or unavailable digital content.
4. Cancelling renewal
You may cancel an auto-renewing subscription at any time. Cancellation stops the next renewal; access normally continues until the end of the paid period. Delete Account does not itself cancel a store subscription. Use the same provider through which you subscribed, or contact support for a web subscription. Do not wait until after renewal if you intend to prevent the next charge.
5. Refunds and purchase problems
Contact us promptly if a purchase is duplicated, charged incorrectly, not delivered to the correct Nestify account, or a paid design cannot be supplied because of a verified technical failure. We will investigate the payment and entitlement records. Where a refund is due, it is returned through the original payment provider. A refunded or disputed unused credit may be revoked; if it was already consumed, the account ledger records the reversal. We never ask you to send a full card number or security code.
6. How to request help
For Stripe or RevenueCat web purchases, email support@functionlabs.co.uk from the email attached to your Nestify account. Include the purchase date, product and provider receipt or transaction reference—never your full card details. Apple and Google purchases should normally be managed through their official account and refund tools below. We aim to acknowledge support requests promptly, but provider processing times are outside Nestify's control.
Manage a purchase
Function Labs Limited · Company No. 17129741 · Registered in England and Wales · Registered office: Unit 13 Freeland Park, Wareham Road, Lytchett Matravers, Poole, England, BH16 6FA.